The corporate at present has over 170 buyer touchpoints together with gross sales and after-sales amenities throughout over 100 cities pan-India
“Together with rising our volumes, enhancing the shopper expertise and our journey of customer-centricity is pivotal to our success in India. We have now already launched a number of initiatives on this entrance, and I’m comfortable to announce the beginning of ‘Skoda compact workshops,” stated Zac Hollis, model director at Skoda Auto India.
Skoda’s goal is to cater to the rising buyer base and be certain that they’ve a seamless expertise with the model, he stated.
“2021 is marked because the yr of development for the Skoda model in India. With the launch of Kushaq (B phase SUV), there’s a substantial development in our volumes and regardless of the difficult setting, now we have managed to have a extremely profitable launch,” Hollis added.
These compact workshops shall be able to catering to periodic upkeep providers and normal repairs, the automobile maker stated, including, a number of the servicing capabilities embrace inspection providers, alternative of coolant, brake oil, computerized transmission fluid (ATF) and brake disc or pad alternative, amongst others.
In addition to, prospects can even avail different minor repairs similar to alternative of bulbs, wiper blades, automobile detailing and equipment fitment, amongst others, which do not require specialised instruments, it stated.
The foremost jobs as per buyer request shall be carried out on the primary workshop, thus offering buyer comfort and attain, Skoda stated.