Your article in March described the issues that new Audi, Skoda and VW automobile consumers had with their SOS warning programs. We now discover ourselves in the identical scenario.

In March, we took supply of a brand new Audi A1, and nearly instantly the issues began. The SOS system retains failing, which then takes out the data system. The automobile has additionally began stalling, and numerous alarms maintain going off.

The automobile has solely lined 3,700 miles however has been again twice to the native vendor, which stated it can not repair the issue till Audi in Germany has a software program repair.

We may put up with the SOS fault however the automobile more and more cuts out and now we have misplaced confidence in driving it. Somebody on the vendor advised us that as many as 15% of Audi A1s are equally affected however that there’s nothing that may be finished.

The automobile price £29,450, and the vendor has provided to purchase it again however for £24,200.

The corporate has bought us a duff automobile it might probably’t repair and has now made us this derisory supply. The vendor has not provided a alternative.

There’s something so unjust about this.

AVdL, Portsmouth

What’s most stunning about this story, which works again to 2017, is that there hasn’t been a much bigger furore about the issue.

Firstly, the SOS issues have been an irritant that got here and went however within the newest Volkswagen Group vehicles to be bought, the entire data system goes down, together with the hands-free cellphone system.

In March, we featured the case of Flora Ellison, who was advised by her vendor that he had “no thought” easy methods to repair her new Skoda Karoq sports activities utility automobile with the identical drawback. A VW Golf proprietor contacted me this week with the identical drawback.

I requested Audi about your automobile, which remains to be drivable.

“Additional technical updates are anticipated by the tip of this month, and we hope that this may present the required decision,” it says. “Whereas we remorse that the expertise has been as it’s to date, we’re assured that Portsmouth Audi is working with the client instantly in the absolute best means.”

So, in a nutshell, the corporate expects you to place up with this for 3 extra weeks when a software program replace might, or might not, treatment the issue.

When you can wait that lengthy, it’s most likely price seeing if it really works. If it doesn’t, I’d be asking for a full refund. If the vendor refuses, you might have to take authorized motion.

If I have been in your footwear, I’d acquire as a lot proof as you possibly can, with pictures and a timed log of the failures.

One choice can be to take the vendor’s buy-back supply, after which search to recuperate your losses by way of the small claims courtroom, which can restrict your prices and legal responsibility considerably. I’ll report the result if, and when, one emerges.

Are different Audi consumers equally affected? Please electronic mail your expertise.

Different potential Audi and Volkswagen Group clients will be aware of how you’ve gotten been handled by the corporate.

We welcome letters however can not reply individually. E mail us at client.champions@theguardian.com or write to Client Champions, Cash, the Guardian, 90 York Means, London N1 9GU. Please embrace a daytime cellphone quantity. Submission and publication of all letters is topic to our phrases and situations


Supply hyperlink